The new CAF2020 is the fifth version of the model. The core of the model is based on a proven CAF model that was launched in 2000. The CAF is the first European quality management tool specifically tailored for and developed by the public sector itself. It is a general, simple, accessible and easy-to-use model for all public sector organisations. It deals with all aspects of organisational excellence and drives for continuous improvement. The CAF model has now been revised and fine-tuned in order to better respond to the development and evolutions in public management and society. The updates of this CAF2020 version mainly deal with digitalisation, agility, sustainability and diversity.