Over the years, the CAF has evolved and grown to become the well‐known quality model for the public sector that it is today. Considering the evolution of the CAF since the previous CAF study in 2005 and the last improvement of the CAF in 2006, the CAF Expert Group felt it was time to reflect on the use of the CAF in order to prepare its future. In the introduction we will discuss the evolution of the CAF, the structure of the CAF network and the purpose and scope of this study.